JF Hillebrand’s goal is building long term successful relationships with its customers, providing logistic services to the global beverage industry. We believe that these relationships are built on two elements: our Quality of Service and the Style of Communication of our people.
We want to exceed the expectations of our customers. The following elements are vital in achieving customer satisfaction through service quality:
Professionalism
JF Hillebrand’s staff are experts in freight forwarding and logistics. We know our customers personally, and we can respond to their specific needs in the beverage industry. Our specialised skills reflect that understanding. We strive to offer a seamless transportation service, preventing service failures. Should service incidents occur we will do our utmost to recover service in an acceptable way.
Reliable Service, Reliable Information
Customers trust that JF Hillebrand can deliver the logistics service promise. That is, we understand our role as an information provider and we are committed to providing correct and timely information at every stage in the supply chain.
Local and Personal, with Global Consistency
Customers receive the same standard of service on a global basis, anytime anywhere. Still, JF Hillebrand is truly local throughout the world. We continue to improve and enhance our standard procedures to match the customer’s needs when necessary.
As every contact is an opportunity to reinforce the relationship with our customers our Style of Communication is very important. Our services are enhanced by our ability to behave with:
Respect and Friendliness
Mutual respect and friendliness should drive the relationship between the customer and JF Hillebrand. Customers realise that JF Hillebrand is concerned about them and interested in solving their problems in a friendly and spontaneous way. We know that our people are key to customer satisfaction and that, what we do is more important than what we say. Therefore, we rely on our employees to be friendly and polite at all times.
Accessibility
Our customers know where to find JF Hillebrand. Information about our locations, operating hours, and systems are designed to be easily accessible. We respond with the information our customers need in the most timely way.
Colleagues are regarded as internal customers and deserve the same respect and friendly approach as our external customers.